Our Customer Service ∼ With a Smile!
2011 Master Painters Australia Award for Customer Service Finalist
Our top priority is customer service. We value our customers and provide them with a written quotation, detailing the process of works to ensure the highest quality of workmanship is achieved for their job. Communication between ourselves and our customers is of utmost importance! We listen to our customers and communicate with them on a regular basis. We understand the importance of working with our residential customers to turn their house into a home. We understand how important the finished paintwork is for commercial customers to have the impact to impress their clientele in professionalism and design, helping them achieve their goals. Our aim is for total customer satisfaction!
Offering a timely and reliable painting and decorating service for all properties, we aim to turn up either early or on time. Should unforseen circumstances arise that are out of our control, we contact our customers immediately to explain and give an indication of when we expect to arrive. We aim to begin and finish every job on time and to take the job from start to finish without interruption. Treating our customers and their property with respect, we clean and tidy the work area on a regular basis. We also implement the latest National WHS (Work, Health and Safety) policies, ensuring safety is achieved for each and every job.
Our Commitment To You
Lancaster Painters Australia strive to:
- provide a high standard of painting and decorating work using only super premium quality paint and materials.
- focus on our customers – ensuring that we understand the current and future needs of our customers.
- comply with both customer and regulatory requirements.
- provide a high level of customer service.
- meet our customers’ expectations.
“Gary and Geoffrey offered creative suggestions and painted samples of their suggestions on our wall and ceilings so that we could clearly visualize their suggestions. The result is that our home is beautifully decorated maintaining our desire for a light and open ambience but at the same time reflecting the heritage of our home… Both Gary and Geoff displayed an enthusiasm and commitment to achieving an excellent quality of work. Their knowledge and skill and understanding of the many different painting methods and finishes has opened our eyes to what can be achieved by skilled artisans.” Read more.